Frequently Asked Questions (FAQs)

Delivery & Returns

1. Do you deliver outside of the United Kingdom?

We do deliver outside of the UK. If you are interested in this feel free to touch base with us at (+44)7950339080 and there is some additional information on delivery in general on this page. 

2. Do you deliver on the weekends (Saturday or Sunday)?

We work with select couriers ( DHL, TNT, UPS) that ensure our parcels reach you safely and in good condition; We don't deliver on Saturday or Sunday.

If you have plans for the weekend we advise choosing an arrival day between Tuesday and Friday in the Calender which appears on the checkout page. You can also leave a note telling the team if you want your purchase for Saturday or Sunday.

3. How do returns work?

Please refer to this page which has more info on this.

4. Why do you mainly offer next day delivery?

Due to the nature of the products we aim to get them to you as soon as possible. In addition to next day delivery we offer scheduled deliveries where you can tell us exactly which date you want your caviar.

Questions regarding Caviar

1. What does roe size mean?

Roe can best be described as the eggs which are extracted from a marine animal. As such caviar is a form of roe from a particular fish, for example, the Russian sturgeon or beluga sturgeon. 

The roe size signifies how large the roe's are.  

2. What types of fish does your caviar come from?

The caviar which we offer comes from a range of different Sturgeon fish. The Oscietra range of caviar comes from the Russian sturgeon. The Siberian range of caviar comes from the Siberian sturgeon. The Beluga range of caviar comes from the Beluga sturgeon.

3. Where does your caviar come from?

The caviar we source is single origin; this means the caviar comes directly from farms and are not private labelled or blended with caviar from other countries. These farms are located in countries such as Poland and Belgium.

4. How is the caviar taken from the fish?

The fish which provides the caviar which we offer is culled before the extraction takes place. This method is used instead of other methods, for example, live extraction, which arguably has a negative impact on the fish's well being. 

It is worth bearing in mind that the fish live a long life, in the case of the Oscietra and Siberian sturgeon they live up to 9 years, where as the Beluga sturgeon lives up to 18 years. 

Questions on Klarna & Paying Later 

1. A collection of FAQs regarding paying later in three interest-free instalments can be found here

2. A collection of FAQs regarding paying later in 30 days can be found here.

3. A collection of FAQs regarding financing can be found here